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Term & Conditions

 

 

 

 

1. ORDERING WITH KOLBY
Confirmation:
When your order is received, you will be emailed an order confirmation. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. In the event that we are unable to deliver your order we will inform you and cancel the order.

All orders are handled and dispatched from our web-shop address in Rome.

Age restrictions:
Parental or guardian consent is required for customers under the age of 18.

2. PAYMENT AND PRICES
Credit/Debit cards:
We accept payment via all the . When paying by card you will be asked for the card number, its period of validity and the CVC code. We use a security standard called 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. We do not store card numbers after the transaction has been completed.

Paypal:
PayPal allows secure payment from your bank account, credit card or PayPal account. More information about PayPal is available here.

Prices:
All displayed prices include Italian VAT of 22%. Prices do not include payment or delivery charges. KOLBY retains the right to change prices at any time. Prices are displayed in the Euro currency.

*Please note that local import charges (customs duty, sales tax) may occur depending on your region and country. These charges are at your own expense.

3. WARRANTIES AND RETURNS
Right of return:
Purchases can be returned for a refund within 14 days of receipt of goods. You have the right to open the package to check your goods, but products must be returned unused. You will be refunded for the value of the product(s), excluding the outgoing shipping. Return shipping costs will not be refunded as well. In addition, the following criteria must be met:
– All original packaging with pricing, labels, hang tags etc. must be intact.
– No tape is to be attached to the product or the product’s packaging.
– Shoe boxes must be packaged inside another box.

Returns which do not comply with the above listed criteria risk being refused. Please note that you are responsible for the product until it reaches us, so send the package with a traceable service so it can be located. All returns along with order number should be sent to:

Kolby
Via del Governo Vecchio 64
00186 Roma
Italia
Att: RETURNS & REPAIRS

Please remember to write RETURNS & REPAIRS on the outside of the package to ensure a swift transit through any customs offices it may encounter.

We do not offer exchanges. Instead, for the smoothest service, please place a new order for your desired item. Once we receive your return we process your refund.

4. SHIPPING
General:
Kolby.it sends orders with DHL express worldwide service. All orders are handled and dispatched from our warehouse in Italy. All packages are insured and have a tracking number so the package can be traced. An email containing the tracking number will be sent to you upon dispatch.

Delivery time:
– European orders: 1-3 working days.
– Other countries: 2-5 working days.

Shipping rates:

Zone 1: Europe*: 20 Euro
Zone 2: US, Canada, Island, Macedonia, Moldavia, Montenegro, Norway, Serbia, Switzerland, Turkey, Ukraine: 30 Euro
Zone 3: China, South Korea, Japan, India, UAE, Russia, Mexico: 50 Euro
Zone 4: Argentina, Australia, Brazil, New Zealand, South Africa, Taiwan: 55 Euro
Zone 5: Israel: 60 Euro
Zone 6: 70 Euro

*Except: Island, Macedonia, Moldavia, Montenegro, Norway, Serbia, Switzerland, Turkey, Ukraine, which below to Zone 2.
In order to simplify we only mentioned a few of the countries in the world. To access the complete list click here and verify your own.

5. PRIVACY POLICY
Kolby handles your personal information in the strictest confidence. We will never give any of your personal information to third parties and all information entered is encrypted under handling.

6. COMPANY INFORMATION
Haleson srl
Via del Governo Vecchio 64
00186 Roma
VAT 05198721002
Customer service:
Telephone: +39 6 68803732
Email: info@www.kolby.it